Refund policy

We want you to love your artwork, and we take great care to ensure every order arrives beautifully and safely.

We gladly accept returns within 30 days for unframed paper prints and canvas prints. Please note that return postage and insurance costs are the responsibility of the buyer.

As all framed paper prints are custom prepared with care, we’re unfortunately unable to offer returns or refunds on these items.

If your order included a complimentary gift with purchase, and the returned item was the qualifying purchase, the free gift will also need to be returned. If not returned, its retail value will be deducted from your refund.

While we’re delighted to offer complimentary worldwide shipping, the original outbound shipping cost incurred will be deducted from any refund amount.

Damage in transit is extremely rare thanks to our careful packaging. However, if your artwork does arrive damaged, please notify the courier immediately and send us photos of both the damage and the packaging so we can arrange a replacement for you as quickly as possible. Without this information, we may be unable to process the claim.

Please note that sale items, discounted items, and bespoke/custom orders are non-returnable.

To start an exchange or return, you can contact us. Once accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange / return will not be accepted.